Returns & Refunds Policy
We comply with the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of mind
We do not offer refunds or exchanges for change of mind, including incorrect selection, no longer needing the item, or dissatisfaction with colour, size or style. Please choose carefully before purchasing.
Faulty or damaged items
If your item is faulty, damaged, or not as described, please contact us within 7 days of receiving your order at [your email address] with:
We will assess the issue and arrange a repair, replacement or refund in line with Australian Consumer Law.
Return conditions
Returned items must be:
Return shipping costs will be covered by us for faulty items. For all other approved returns, shipping costs are the responsibility of the customer.
Exclusions
This policy does not apply to:
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Items damaged due to misuse, normal wear and tear, or failure to follow care instructions
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Gift cards or digital products (if applicable)
If you have any questions about returns or refunds, please contact us at hello@wisewellmidwifery.com.au.
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